Cancellation Policy
At Hosanwell, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below.
⏳ Cancellation Timeframe
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You may cancel your order within 1 hour of placing it.
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We strive to process orders quickly, and after this timeframe, your order may have already entered the processing or shipping phase.
📩 How to Cancel an Order
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Contact us immediately at contact@hosanwell.com with your order number and request to cancel.
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Our customer service team will check the order status and, if within the 1-hour window, assist in canceling the order.
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If the order has already been processed, we will guide you on the next steps, which may include initiating a return.
💰 Refund for Cancelled Orders
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If the cancellation is successful within the 1-hour timeframe, a refund will be issued to your original payment method.
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Please allow a few business days for the refund to reflect in your account.
⚠️ Late Cancellations
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Unfortunately, we cannot guarantee cancellations after the 1-hour window, as your order may have already been processed.
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In such cases, please follow our regular Return and Refund Policy.
📞 Contact Information
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For cancellation requests or any inquiries, please contact us at contact@hosanwell.com.
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Our customer service team is here to assist you.
⚠️ Policy Updates
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Hosanwell reserves the right to update or modify this Cancellation Policy at any time.
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Changes will be effective immediately upon posting on our website.
Thank you for choosing Hosanwell. We appreciate your understanding and cooperation in adhering to our cancellation policy.