Returns, made clear.

Eligible products may be returned within 15 calendar days after the carrier marks the package as delivered. Requests submitted after this period may be refused.

Receiving return authorization does not guarantee a refund. All returned products are inspected before a refund, replacement, or other resolution is approved.

Customers are responsible for checking the product model, console version, dimensions, mounting requirements, and compatibility information before ordering.

If compatibility is clearly stated on the product page, ordering the wrong model is treated as a non-defective return. A product installed, assembled, modified, or damaged while testing compatibility may not qualify for return.

Change of mind, ordering the wrong product, compatibility errors, personal preference, no longer needing the product, and refusal of delivery without an error caused by HOSANWELL are non-defective returns.

The customer is responsible for return shipping and all non-refundable shipping, handling, expedited delivery, customs, duty, VAT, and brokerage charges. Costs caused by an incorrect or incomplete address may be deducted from the refund.

Visible shipping damage, missing components, or an incorrect product should be reported within 5 calendar days of delivery.

Please include:

• Order number and proof of purchase
• A clear description of the issue
• Photos or video showing the issue
• Photos of the shipping carton, shipping label, and received components
• Product model or serial number where applicable
• Your complete delivery address

After review, HOSANWELL may provide troubleshooting, replacement parts, repair, replacement, return authorization, refund, or another reasonable solution, subject to applicable law.

Every return must be approved before shipment. If approved, we will provide return instructions and a designated return address. The package must be shipped within 10 calendar days after authorization is issued.

Do not send a return to the address shown on the original package. Unauthorized returns, freight-collect packages, or products sent to a different address may be refused, returned to the sender, or remain unprocessed.

Use secure packaging and a trackable service. The customer remains responsible for the return until it is delivered to and accepted by our designated return facility. We are not responsible for unauthorized returns or customer-arranged returns lost, delayed, or damaged in transit.

International customers pay return shipping for non-defective returns and are responsible for customs forms, duties, taxes, brokerage charges, and related return costs.

Any unpaid postage, customs charge, or carrier fee imposed on HOSANWELL may be deducted from the refund or may cause the package to be refused. The designated return address varies by product, destination, and available return service.

A deduction of Up to 20% of the product price may apply when inspection, cleaning, repackaging, restoration, or replacement of missing components is required.

This may apply when a product:

• Has been opened or handled beyond what is reasonably necessary
• Has damaged or missing packaging
• Is missing manuals, cables, screws, brackets, or accessories
• Contains marks, scratches, residue, or signs of handling
• Was inadequately packaged for return
• Cannot be resold as new

Installed, substantially used, modified, tampered-with, misused, damaged, or materially incomplete products may be refused entirely. Deductions are based on actual condition and applied only where permitted by law.

• Products returned after the return window or without authorization
• Products purchased from another retailer or marketplace
• Products marked Final Sale or Non-Returnable
• Gift cards, digital products, and free replacement parts
• Promotional gifts returned without the qualifying order
• Products damaged through improper installation, misuse, or modification
• Used adhesive pads, protective films, and single-use mounting materials
• Products with altered or unreadable serial numbers or identification labels

Defective products may still be covered by the applicable limited warranty.

Bundles must be returned complete, including all discounted items, accessories, and promotional gifts. The regular retail value of a missing item or gift may be deducted from the refund.

Partial bundle returns may be refused or recalculated using the individual prices of the products retained.

Refusing delivery does not automatically qualify an order for a full refund. A package returned because of refusal, an incorrect address, an unavailable recipient, unpaid customs charges, or failure to collect may incur outbound shipping, return shipping, carrier, customs, handling, or processing costs.

These costs may be deducted from any approved refund.

Approved refunds are normally processed within 5 business days after inspection and returned to the original payment method. Banks and payment providers may require additional processing time.

Shipping, handling, insurance, customs, duties, and other non-product charges are non-refundable unless the return resulted from a confirmed HOSANWELL error or refunding those charges is required by law.

We do not guarantee direct exchanges for non-defective products. For confirmed problems, we may provide parts, repair, replacement, refund, or another appropriate resolution. Replacement products do not restart the original return period unless required by law.