Answers, without the runaround.

HOSANWELL is a trading brand operated by HONG KONG CHENHOU TECHNOLOGY CO., LIMITED, a company registered in Hong Kong.

After checkout, we send an order confirmation to the email address you provided. This confirms receipt of your order. A separate shipping confirmation is sent when fulfillment is complete and tracking becomes available.

Contact us as soon as possible at support@hosanwelltech.com. We will try to help before processing or shipment begins, but changes and cancellations are not guaranteed after an order enters fulfillment.

An order may be cancelled because of unavailable inventory, a pricing or system error, an unverifiable address, payment authorization failure, shipping restrictions, suspected fraud, unauthorized resale, unusual quantities, or promotion abuse. Any collected amount for a cancelled item is returned to the original payment method.

Unless a promotion specifically states otherwise, discount codes cannot be combined, redeemed for cash, or applied retroactively. We do not normally provide price adjustments for orders placed before or after a promotion.

Products marked as pre-order will show an estimated shipping or availability date on the applicable product page. Orders containing pre-order items may ship when the item becomes available.

We deliver to the contiguous United States, Canada, Australia, New Zealand, and all European countries. U.S. delivery is not available to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or APO/FPO/DPO addresses. See our Shipping & Delivery page for current details.

Standard shipping is free on U.S. orders of US$39 or more and on European orders of US$60 or more. Orders below the applicable threshold are charged US$6.99. Canada, Australia, and New Zealand standard shipping is US$6.99–US$9.99. Eligible express shipping is US$9.99–US$12.99, with the final rate shown at checkout.

Most orders are processed within 2–4 business days after payment is confirmed. Estimated standard transit time after dispatch is 5–15 business days. Eligible express transit time is 3–5 business days for U.S. orders and 1–3 business days for European orders. Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, public holidays, severe weather, remote destinations, or unusually high order volume.

Yes. Tracking information will be sent after the order has been dispatched.

Carrier selection is assigned according to the destination, package size, available service, and fulfillment route. U.S. deliveries may use UPS, USPS, Amazon Logistics, or another available regional carrier. International shipments may transfer to a local delivery partner before final delivery. We cannot guarantee a requested carrier.

Tracking may take 2–3 business days to become active after the shipping email. International tracking can pause while a package is in transit, undergoing customs processing, or transferring to a local carrier. Contact us if there is no update for an extended period.

Check your mailbox, porch, garage, side entrance, parcel locker, household members, neighbors, building reception, and the carrier’s delivery confirmation. Contact the carrier or local delivery office first for delivery verification. If the package still cannot be located, email us with your order number.

International orders may incur import duty, VAT, tax, brokerage, or other charges imposed by the destination country. Unless expressly collected at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Products may ship separately because of inventory availability, fulfillment location, product dimensions, or carrier requirements. Each shipment may have its own confirmation email and tracking number.

Eligible items may be returned within 15 calendar days after delivery. Return authorization and eligibility conditions apply. Review the Returns & Refunds page before sending anything.

No. Do not send returns to our registered office. Contact support@hosanwelltech.com first. The correct return address will be provided after the request is reviewed and approved.

Email support@hosanwelltech.com before sending anything. Include your order number, reason for the request, product condition, and photos or video where relevant. If approved, we will provide return instructions and a designated return address.

Do not return a product to the address printed on the original package. Unauthorized or freight-collect returns may be refused or remain unprocessed.

Ordering the wrong model, changing your mind, or purchasing an incompatible product is treated as a non-defective return when compatibility was accurately stated on the product page. Return shipping and non-refundable delivery charges are the customer’s responsibility.

Report visible shipping damage, missing components, or an incorrect product within five calendar days of delivery. Include your order number, a clear description, photos or video of the issue, and photos of the shipping carton, shipping label, and received components.

Customers pay return shipping for non-defective returns. Original shipping, expedited delivery, customs, duty, VAT, and brokerage charges are non-refundable unless the return resulted from a confirmed HOSANWELL error or applicable law requires otherwise.

Where permitted by law, a deduction of up to 20% of the product price may apply when inspection, cleaning, repackaging, restoration, or replacement of missing parts is required. Installed, materially used, modified, damaged, or incomplete products may be refused.

Approved refunds are normally processed within five business days after return inspection and sent to the original payment method. Your bank or payment provider may require additional time before the credit appears.

Check the exact console or device model, generation, dimensions, port layout, mounting requirements, installation space, and product-page compatibility notes. Contact us before ordering if your model is unclear.

Yes. Review all instructions, warnings, and compatibility information before installation. Incorrect assembly, incompatible equipment, unauthorized modification, unsuitable parts, or failure to follow instructions may damage the product or device and affect return eligibility or available product support.

References to PlayStation, PS5, Xbox, Nintendo Switch, and other third-party brands describe compatibility only. Their trademarks belong to their respective owners. Such references do not imply sponsorship, authorization, or endorsement unless expressly stated.

Contact support@hosanwelltech.com with your order number, product name or model, and a clear description of the issue. Photos or videos may help us provide faster troubleshooting assistance.

The payment methods currently available for your region are displayed at checkout. Availability can vary by country, currency, device, and payment-provider rules.

Confirm that the billing details match your payment account and that your bank permits online or international transactions. Your bank may decline a payment for security, balance, address, or verification reasons. We cannot override a bank decline.

Your checkout shows the transaction currency and amount collected by us. Your bank or payment provider may separately impose exchange-rate, international transaction, or processing fees. These charges are not controlled by HOSANWELL.

Depending on how you interact with us, we may collect contact details, order and payment-related information, account information, communications, device and browser information, website activity, and information received from service providers. Our Privacy Policy explains the categories, purposes, disclosures, and available choices.

Use the privacy choices provided on our website where available, or email support@hosanwelltech.com. We may need to verify your identity and request before responding. Rights vary by jurisdiction and are subject to applicable exceptions.

Email: support@hosanwelltech.com
Phone: +852 6219 5386
Support Hours: Monday–Friday, 9:00 AM–6:00 PM HKT

You may also use our Contact Us page. Include your order number, product model, and a clear description of the question. Add photos or video for product, package, installation, or damage concerns.