Shipping policy
SHIPPING POLICY
Last updated: August 3, 2026
HOSANWELL is a trading brand operated by HONG KONG CHENHOU TECHNOLOGY CO., LIMITED.
This Shipping Policy applies to orders placed directly through the official HOSANWELL website at https://hosanwell.com.
Products purchased from Amazon or another retailer are subject to the shipping policies of the original place of purchase.
Our primary sales market is the United States. International shipping availability depends on the product, destination, delivery address, and available carrier coverage.
1. SHIPPING SUMMARY
United States orders
• Order processing time: 2–4 business days
• Estimated transit time after dispatch: 3–7 business days
• Orders of US$39 or more: Free standard shipping
• Orders below US$39: US$6.99 standard shipping
International orders
• Order processing time: 2–4 business days
• Estimated transit time after dispatch: 7–30 business days
• Shipping cost: Calculated at checkout based on the destination and package
Processing time and transit time are separate. Transit estimates begin only after the order has been processed and dispatched.
Delivery dates are estimates and are not guaranteed.
2. ORDER PROCESSING
Most orders are processed within 2–4 business days after payment has been confirmed.
Business days generally mean Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays normally begin processing on the next business day.
Processing may take longer because of:
• Public holidays
• Promotions or product launches
• Unusually high order volume
• Inventory checks
• Address or payment verification
• Pre-order or backorder products
• Fraud-prevention review
• Events outside our reasonable control
If a product has a different processing or availability period, the applicable information will be displayed on the product page or communicated to you.
3. UNITED STATES SHIPPING
Our primary sales market is the United States.
Orders for United States customers are fulfilled through available warehouse, fulfillment, and carrier networks. The fulfillment location and carrier may vary depending on the product, inventory availability, package size, and destination.
The estimated transit time for standard United States shipping is 3–7 business days after dispatch.
United States shipping charges are:
• Product subtotal of US$39 or more: Free standard shipping
• Product subtotal below US$39: US$6.99 standard shipping
The shipping charge and eligibility for free shipping are determined using the amount displayed at checkout.
Special, remote, or carrier-restricted destinations may have different availability or charges, which will be shown at checkout where applicable.
4. INTERNATIONAL SHIPPING
International shipping availability depends on:
• Destination country or region
• Product
• Delivery address
• Package size and weight
• Customs and import restrictions
• Available carrier coverage
International orders are fulfilled through our international logistics network and may be transferred to a local delivery provider for final delivery.
The estimated international transit time is 7–30 business days after dispatch.
International shipping costs are calculated at checkout based on the destination and package.
Some products or destinations may not be available for international delivery.
5. CUSTOMS, DUTIES, AND TAXES
International orders may be subject to:
• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Customs clearance charges
• Other destination-country fees
Unless expressly stated or collected at checkout, these charges are not included in the product price or shipping charge and remain the customer’s responsibility.
HOSANWELL does not control charges imposed by customs authorities, governments, carriers, or brokers.
Customs procedures may extend the estimated delivery time.
Failure to pay customs charges or complete required import procedures may result in delay, refusal, return, or disposal of the package.
Where permitted by applicable law, costs arising from unpaid customs charges, refused delivery, or failed import clearance may be deducted from an approved refund.
6. SHIPPING CONFIRMATION AND TRACKING
After your order has been dispatched, we will send a shipping confirmation email containing available tracking information.
Tracking information may take 2–3 business days after dispatch to become active.
International tracking updates may temporarily pause while a package is:
• Moving between countries
• Undergoing customs processing
• Transferring between carriers
• Being handed to a local delivery provider
A temporary pause in tracking does not necessarily mean that the package has stopped moving.
If you have not received a shipping confirmation after the stated processing period, check your spam or junk folder before contacting us.
7. DELIVERY ESTIMATES
All processing and delivery periods are estimates.
Delivery may be delayed because of:
• Carrier disruption
• Severe weather
• Public holidays
• Customs clearance
• Remote destinations
• Incorrect or incomplete address information
• High order volume
• Transportation restrictions
• Government action
• Labor disruption
• Supply-chain interruption
• Events outside our reasonable control
We will provide available tracking information, but we cannot guarantee a specific delivery date unless expressly stated in writing.
8. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address at checkout.
Before placing an order, verify:
• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal or ZIP code
• Country or region
• Telephone number
If you notice an incorrect or incomplete address, contact support@hosanwelltech.com as soon as possible.
We will try to accommodate an address-change request before processing or shipment begins, but we cannot guarantee that the change will be completed.
Once an order has been processed, packed, or shipped, the delivery address may no longer be changed.
Where permitted by law, delivery problems, rerouting fees, return shipping, redelivery charges, or other costs caused by incorrect or incomplete address information may remain the customer’s responsibility.
9. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact support@hosanwelltech.com as soon as possible.
We will try to accommodate requests received before processing, packing, or shipment begins.
Once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible.
Refusing delivery does not automatically qualify an order for a full refund.
Returned, refused, or undeliverable packages are subject to our Return and Refund Policy.
10. MULTIPLE-PRODUCT ORDERS
Products in the same order may ship separately because of:
• Inventory availability
• Different fulfillment locations
• Package size
• Carrier requirements
• Product-specific processing times
If an order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.
A split shipment does not normally result in an additional shipping charge unless clearly disclosed and accepted at checkout.
11. DELIVERY RESTRICTIONS
Shipping availability depends on the destination, product, address, and carrier coverage.
Delivery may be unavailable or limited for:
• Certain remote locations
• Islands
• P.O. Boxes
• APO, FPO, or DPO addresses
• Carrier-restricted destinations
• Countries or regions subject to legal or shipping restrictions
• Products restricted by customs or local regulations
If we cannot ship an order to the submitted address, we may contact you for an alternative address or cancel the affected product and issue an appropriate refund.
12. DELIVERED BUT NOT RECEIVED
If tracking shows that a package was delivered but you cannot locate it, check:
• Mailbox
• Porch
• Garage or side entrance
• Parcel locker
• Building reception
• Mailroom
• Management office
• Household members
• Neighbors who may have accepted the package
• Carrier delivery confirmation details
Contact the carrier or local delivery office first to request delivery confirmation.
If the package is still missing after these checks, contact support@hosanwelltech.com with:
• Order number
• Tracking number
• Complete delivery address
• Description of the issue
• Any available carrier correspondence
We will review the available tracking and delivery information and provide reasonable assistance.
13. DAMAGED PACKAGES, MISSING ITEMS, OR INCORRECT PRODUCTS
If a package arrives visibly damaged, an item is missing, or you receive the wrong product, contact us within 5 calendar days after delivery.
Keep the following until the issue has been resolved:
• Product
• Retail packaging
• Shipping carton
• Shipping label
• Packing materials
• All included components and accessories
Provide:
• Order number
• Description of the issue
• Clear photos or video of the package
• Photo of the shipping label
• Photos of the product and affected components
• Product model or serial number where applicable
After review, HOSANWELL may provide troubleshooting, replacement parts, replacement, return authorization, refund, or another reasonable solution in accordance with our Return and Refund Policy and applicable law.
14. REFUSED AND UNDELIVERABLE PACKAGES
A package may be returned or become undeliverable because of:
• Delivery refusal
• Incorrect or incomplete address
• Unavailable recipient
• Failure to collect the package
• Unpaid customs charges
• Customs or import restrictions
• Failed delivery attempts
Refusal or non-collection does not automatically qualify the order for a full refund.
Where permitted by applicable law, the following costs may be deducted from an approved refund:
• Original outbound shipping
• Return shipping
• Carrier charges
• Customs charges
• Brokerage fees
• Handling or processing costs
Refund eligibility remains subject to inspection and our Return and Refund Policy.
15. RISK OF LOSS
Where permitted by applicable law, risk of loss passes when the package is delivered to the address provided at checkout.
Nothing in this section limits mandatory consumer rights or remedies that cannot lawfully be excluded.
16. CONTACT INFORMATION
For questions about shipping, tracking, address changes, damaged packages, or missing items, contact:
HONG KONG CHENHOU TECHNOLOGY CO., LIMITED
Trading as HOSANWELL
Registered Office:
FLAT/RM 03, 24/F,
HO KING COMMERCIAL CENTRE,
2-16 FA YUEN STREET,
MONG KOK, KOWLOON,
HONG KONG
Email: support@hosanwelltech.com
Phone: +852 6219 5386
Support Hours: Monday–Friday, 9:00 AM–6:00 PM HKT
Include your order number when contacting us about an existing order.