1. Where we ship

We currently accept eligible orders for the following destinations:

We do not currently offer delivery to Cyprus, Turkey, Armenia, Azerbaijan, Georgia, or any other country, territory, island, military address, or postal code that is not listed above or does not display a shipping method at checkout.

2. Processing and delivery estimates

Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays begin processing on the next business day after payment is confirmed.

Processing may take longer during promotions, holidays, high-volume periods, pre-orders, backorders, inventory checks, fraud screening, or address and payment verification.

All delivery dates are estimates, not guarantees. Transit estimates begin only after the carrier accepts the parcel.

3. Shipping charges

The final shipping method and charge displayed before payment control because rates may vary by product, destination, order value, package, carrier, and active promotion.

4. Fulfillment locations and carriers

Orders are routed through HOSANWELL's designated fulfillment and logistics partners according to inventory, product type, package size, destination, and carrier coverage. Most eligible U.S. orders are fulfilled through our U.S. warehouse network. Other orders may be routed through another designated fulfillment facility.

U.S. deliveries may use UPS, USPS, Amazon Logistics, or another available regional carrier. International shipments may transfer to a local delivery partner.

5. Tracking and split shipments

We email shipment confirmation and tracking information after dispatch. Tracking may require 2–3 business days to become active.

Items from the same order may ship separately because of inventory location, availability, package size, or carrier requirements.

6. Customs, duties, and taxes

International orders may be subject to import duties, VAT, customs charges, brokerage fees, or other destination-country assessments. Unless checkout expressly states otherwise, these amounts are the customer's responsibility.

7. Address changes and cancellation

Customers must provide a complete and accurate delivery address. Contact us as soon as possible if a correction is needed. An address change or cancellation cannot be guaranteed after an order has been processed, packed, or dispatched.

8. Delays and delivery problems

Weather, carrier interruption, customs clearance, public holidays, labor disruption, high shipping volume, remote destinations, and incorrect address information may cause delays outside our reasonable control.

Report visible shipping damage, missing components, or an incorrect product within 5 calendar days after delivery when reasonably possible. Keep the product, packaging, carton, shipping label, and every component.

9. Contact