Terms of service

Effective date: August 6, 2026

These Terms & Conditions (“Terms”) govern your access to and use of hosanwell.com, including the information, features, products, and services available through the website (collectively, the “Service”).

1. Agreement and eligibility

These Terms are entered into between you and HONG KONG CHENHOU TECHNOLOGY CO., LIMITED, trading as HOSANWELL.

By accessing the website, creating an account, submitting an order, or using the Service, you agree to these Terms and the policies incorporated by reference, including our Privacy Policy, Shipping Policy, and Return and Refund Policy. If you do not agree, do not use the Service.

You must be legally capable of entering a binding agreement in your place of residence, or use the Service with the permission and supervision of a parent or legal guardian.

2. Accounts and customer information

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. You agree to provide current, complete, and accurate account, billing, payment, and delivery information.

We are not responsible for delays, losses, or additional charges resulting from incorrect or incomplete information supplied by you. Notify us promptly if you believe your account or payment information has been used without authorization.

We may restrict accounts associated with fraud, promotion abuse, chargeback misuse, unauthorized resale, or repeated policy violations.

3. Orders and order acceptance

Submitting an order is an offer to purchase. An automated order confirmation confirms receipt and does not constitute final acceptance. An order is accepted when we send a shipment confirmation or otherwise confirm that fulfillment has begun.

Before acceptance, we may refuse, limit, or cancel an order because of:

  • Product unavailability or inventory error.
  • An obvious pricing, description, discount, or system error.
  • Payment failure, suspected fraud, or unauthorized payment.
  • Shipping, legal, sanctions, or regulatory restrictions.
  • An incomplete or unverifiable delivery address.
  • Unauthorized resale, unusual quantities, or promotion abuse.

Retail orders are intended for personal use unless placed through an authorized HOSANWELL wholesale program. If we cancel an order after collecting payment, the applicable amount will be returned to the original payment method.

4. Prices, payments, and promotions

Prices, discounts, availability, and promotions may change before an order is accepted. Product prices are those displayed on the website and confirmed at checkout. Our primary transaction currency is USD. The checkout shows the final price, applicable currency, shipping charge, and taxes collected by us. Your payment provider may impose conversion or international transaction fees that we do not control.

We may correct pricing, description, promotion, or calculation errors. If an error affects a submitted order, we may cancel the affected item and refund it or contact you for instructions.

Unless expressly stated or required by law:

  • Promotional codes cannot be combined or redeemed for cash.
  • Promotions cannot be applied retroactively.
  • We do not provide price adjustments for earlier purchases.
  • Offers may be limited by product, account, region, quantity, or time.
  • Discounts obtained through misuse or technical error may be cancelled.

5. Products, specifications, and compatibility

We make reasonable efforts to present accurate descriptions, specifications, dimensions, colors, and images. Screen settings, lighting, measurement methods, packaging revisions, and production updates may result in minor differences.

Product inventory and availability may change without notice. Products marked as pre-order are subject to the estimated shipping or availability date shown on the applicable product page. An order containing a pre-order item may ship when that item becomes available.

We may make non-material improvements to packaging, components, appearance, or specifications without prior notice, provided the product’s essential function is not materially reduced.

Before ordering, you are responsible for checking the console or device model, generation, dimensions, installation space, ports, mounting requirements, power requirements, firmware compatibility, and required tools. Ordering the wrong model is treated as a non-defective return.

References to PlayStation, PS5, Xbox, Nintendo Switch, or other third-party brands describe compatibility only. Their trademarks belong to their respective owners and do not imply sponsorship or endorsement.

6. Installation and product use

Review and follow all instructions, warnings, compatibility information, and installation guidance before use. To the maximum extent permitted by law, HOSANWELL is not responsible for damage caused by incorrect installation, incompatible equipment, unauthorized modification or repair, misuse, impact, liquid exposure, unsuitable third-party parts, or failure to follow instructions.

Installation, testing, or modification that damages a product may affect return or available product-support options, subject to applicable law.

7. Shipping and delivery

Processing times and delivery estimates are described in our Shipping Policy. Review the current policy before ordering. Delivery dates are estimates and are not guaranteed.

Delivery can be affected by carrier capacity, customs processing, public holidays, weather, incorrect address information, remote locations, and other events outside our reasonable control. You are responsible for providing a complete deliverable address and monitoring tracking after shipment.

Where permitted by law, risk of loss passes when an order is delivered to the address provided at checkout.

8. International orders and refused packages

International orders may incur customs duties, import taxes, VAT, brokerage charges, or other destination-country fees. Unless collected at checkout, these charges are not included in the product price or shipping fee and remain the customer’s responsibility.

Refusing delivery, failing to collect a package, providing an incorrect address, or failing to pay customs charges does not automatically qualify an order for a full refund. Where permitted by law, outbound shipping, return shipping, carrier, customs, and handling costs may be deducted from an approved refund.

9. Returns, refunds, and exchanges

Returns are governed by our Return and Refund Policy. Unless applicable law provides otherwise, eligible requests must be submitted within 15 calendar days after delivery and require authorization before shipment.

Consumers in the European Union may have a statutory right to withdraw from an online purchase without giving a reason by sending a clear notice within 14 days after delivery. The separate EU section of our Return and Refund Policy explains the notice, return, refund, cost, diminished-value, and exception rules. Our general authorization, condition, deduction, and timing terms do not restrict a mandatory EU withdrawal right.

  • Returns must be sent to the designated return address.
  • Unauthorized or freight-collect returns may be refused.
  • Customers pay return shipping for non-defective returns.
  • Original shipping, duties, and brokerage charges are non-refundable.