These Terms of Service (“Terms”) govern your access to and use of hosanwell.com, including its content, products, checkout, and related services (“Services”). By visiting the website, creating an account, or placing an order, you agree to these Terms and the policies incorporated into them.

1. Store operator and contact

HOSANWELL is operated by HONG KONG CHENHOU TECHNOLOGY CO., LIMITED.

2. Eligibility and account information

You must be at least the age of legal majority in your place of residence or use the Services with the authorization of a parent or legal guardian. You must provide current, complete, and accurate information and keep account and payment details secure.

You may not use the Services for an unlawful, fraudulent, abusive, or unauthorized purpose.

3. Product information and compatibility

We aim to provide accurate titles, descriptions, photographs, dimensions, specifications, compatibility information, prices, inventory status, and “What’s Included” lists.

Before ordering, customers should verify the exact device model, generation, revision, dimensions, ports, mounting points, ventilation clearance, firmware requirements, and installation space.

A product described as “compatible with” a console or device is an independent accessory intended for that system; it is not an official product of the system manufacturer.

4. Orders and acceptance

An order submission is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean the order has been accepted. Acceptance occurs when we dispatch the product or expressly confirm acceptance.

We may refuse, limit, or cancel an order before dispatch for unavailable inventory, obvious pricing errors, failed payment, suspected fraud, legal restrictions, carrier restrictions, or an inability to verify customer information. Captured payment for a cancelled order will be refunded to the original payment method.

5. Prices, currency, taxes, and payment

Prices are displayed in the currency selected or shown on the website. Checkout displays the product subtotal, discounts, available shipping charges, and taxes collected by us before payment.

International duties, VAT, brokerage, or destination charges may be payable by the customer unless checkout expressly states otherwise.

You represent that you are authorized to use the selected payment method. Shopify and third-party payment processors may process transactions, fraud screening, and refunds.

6. Promotions and discount codes

Promotions and discount codes are subject to their stated dates, eligibility, product exclusions, quantity limits, and conditions. Unless expressly permitted, offers cannot be combined, exchanged for cash, or applied after purchase.

7. Shipping and delivery

Available destinations, processing times, transit estimates, shipping charges, carriers, customs information, and tracking are described in our Shipping Policy.

Delivery dates are estimates rather than guarantees. Risk and title transfer according to applicable law.

8. Returns, refunds, and cancellations

The complete rules appear in our Return and Refund Policy.

No restocking fee applies to a confirmed defect, shipping damage, missing or incorrect product caused by HOSANWELL, or to a valid EU or UK statutory withdrawal where prohibited.

Cancellation is reviewed case by case and is not automatic or guaranteed after processing, packing, or dispatch.

9. Installation, use, and safety

Follow product instructions and the original device manufacturer's safety and ventilation guidance. Do not obstruct vents, overload mounts, force incompatible parts, expose electronics to liquid, or use damaged components.

Unless expressly included, the customer is responsible for safe assembly and installation.

10. Product support and consumer rights

Depending on the circumstances, we may provide troubleshooting, parts, repair, replacement, return authorization, refund, or another appropriate remedy.

Nothing in these Terms limits consumer guarantees or remedies that cannot lawfully be excluded.

11. Intellectual property

The website design, HOSANWELL name and logos, original text, graphics, photographs, videos, and product presentation are owned by or licensed to us.

Third-party marks—including PlayStation, PS5, Xbox, and Nintendo Switch—belong to their respective owners and are referenced only to communicate compatibility.

12. Reviews and user content

If you submit a review, photograph, video, comment, or suggestion, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, adapt, publish, and display it for operating and promoting the Services.

Submissions must be truthful, lawful, and must not infringe another person's rights or privacy.

13. Prohibited conduct

• Violating law, sanctions, export controls, or another person's rights.
• Submitting false identity, delivery, payment, review, chargeback, or return information.
• Transmitting malware or attempting unauthorized access.
• Bypassing security, purchase limits, or technical restrictions.
• Scraping or collecting data without authorization.
• Falsely suggesting authorization or affiliation.

14. Third-party services

The Services may use or link to Shopify, payment processors, carriers, social platforms, analytics providers, and other third parties. Their services may be governed by separate terms and privacy notices.

15. Privacy and cookies

Our collection and use of personal information are described in the Privacy Policy. Cookie choices may be available through the cookie banner or Cookie Settings link.

16. Service availability

We may maintain, update, correct, suspend, or discontinue website features or product offerings. We do not promise uninterrupted or error-free access.

17. Disclaimers

To the maximum extent permitted by law, the website and general informational content are provided on an “as available” basis.

This disclaimer does not exclude an express product commitment, fraud liability, mandatory consumer guarantee, or another responsibility that cannot lawfully be excluded.

18. Limitation of liability

To the maximum extent permitted by law, HOSANWELL will not be liable for indirect, incidental, special, or consequential loss that was not reasonably foreseeable.

These limits do not apply to death or personal injury caused by negligence, fraud, willful misconduct, mandatory product liability, or non-excludable consumer rights.

19. Events outside reasonable control

We are not responsible for delay or failure caused by severe weather, natural disaster, government action, customs interruption, labor disruption, carrier failure, infrastructure outage, or another event outside reasonable control.

20. Suspension and termination

We may suspend access when reasonably necessary to protect the Services, investigate fraud or abuse, comply with law, or address a material breach.

21. Governing law and disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have non-exclusive jurisdiction.

This does not deprive a consumer of mandatory protection or access to a competent local forum provided by the law of the consumer's habitual residence.

22. General provisions

If a provision is invalid or unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions continue.

These Terms and the policies linked here form the agreement relating to the Services.

23. Changes to these Terms

We may update these Terms to reflect legal, operational, product, or service changes. The current version and update date will appear on this page.

24. Contact

Related policies: Shipping Policy · Return and Refund Policy · Privacy Policy.