1. Business information

2. How to contact customer support

Email is the recommended contact method for order, shipping, product, compatibility, return, refund, privacy, and website questions. To help us respond efficiently, include:

• Your full name and the email address used for the order.
• Your HOSANWELL order number.
• The product name and model.
• A clear description of the question or problem.
• Relevant photographs, video, packaging, shipping label, or tracking information where applicable.

We aim to respond during the next available support period. Response time may be longer during weekends, public holidays, promotions, product launches, or unusually high support volume.

3. Returns and return addresses

Return eligibility, the 15-day return window, customer-paid non-defective return shipping, the possible restocking fee of up to 20%, and refund timing are explained in our Return and Refund Policy.

4. Order changes and cancellations

Contact us as soon as possible if you need to correct an address or request cancellation. We will try to assist before processing or dispatch, but a change or cancellation is not automatic or guaranteed after an order has been processed, packed, or dispatched.

5. Marketplace purchases

For an order placed through Amazon or another marketplace or retailer, use the order-support and return process provided by the original place of purchase.

6. Privacy requests and legal notices

For a privacy request, email support@hosanwelltech.com with “Privacy Request” in the subject line. For an intellectual-property or legal notice, clearly identify the right, material, URL, requested action, and your authority to submit the notice.

7. Related policies

Shipping Policy · Return and Refund Policy · Privacy Policy · Terms of Service

This contact page applies to hosanwell.com. It does not identify the registered office as a customer return facility.